Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information send email to


Are you open to the public?

Yes, by appointment only.  Please call 310 265-8017 or  for a quick response please use the contact form on our home page to arrange for an appointment.


What are you hours of operation?

Our showroom is available by appointment only, Monday through Friday 9:00 am - 3:00 pm.  If you have a special time and day request other than listed please contact use through the form on our landing page


Do you ship web site orders daily?

Orders placed on this web site ship Monday- Friday, exept on Holidays. Please allow 48 business hours for order processing.


How long will custom embroidery take for my order?

10 to 14 business (excludes weekends and Holidays) Expect longer production time during the Holidays.


My order is wrong, what do I do?

Email us as quickly as you can, so we can make changes before shipping out your order. Once an order has shipped we are unable to make any changes. 


I have a coupon code, can I use it at your warehouse?

We are very sorry, online coupon codes are good only for web site purchases.


I have a return or exchange, how do I proceed?

Please use the contact form on our home page with your request.  You will receive instructions on how to return or exchange your purchase.


Do you offer custom screen printing and embroidery?

Yes, there are some items on our web site that can be customized for embroidery.  If you are looking for quantity custom apparel please use the contact form on our home page with your project requirements.  We require a minimum of 48 pieces for custom orders.


We would like to schedule your van for our event, what are your requirement?

Please use the contact us form on our landing page: with your event information and a representive will contact you.


How do we arrange for the mobile store van to come to our Fire Station?

Our mobile store drivers make their own routes and they try to accommodate as may stations and shifts as possible. We can only make appointments if multiple members will be making a purchase for that appointment. Due to the increasing traffic issues it is getting more difficult to reach all shifts.  If you have missed our van we suggest that you come in to our showroom (please make an appointment) or use our web site. During the holidays we are unable to take special requests for station visits unless it is for a large group.


Warning Paypal users

We do not ship to Paypal stored addresses. Please supply the correct billing and shipping address on the check out page.


Regarding measurments and typos on this web site

Measurements on this web site regarding sizes are only estimates and are supplied by the manufacturer of said items, manufactures only offer estimated sizing with 1/5 up to 1/2" tolerances. Fire Attire is not responsible and will not be held responsible for measurements that are not 100% accurate since the manufacturers of said products only offer estimated information.   Fire Attire is not responsible and will not be held responsible for typos on this web site which cause incorrect information of items.  If in doubt about any measurement or description of an item please contact customer service before making your purchase.